Privacy Policy

This Privacy Policy describes how Process Convergence Inc. ("ProcConv", "we", "us", or "our") collects, uses, and protects your information when you use our services, website, or platforms.

1. Information We Collect

We collect information that you provide directly to us, such as when you fill out a contact form, subscribe to a newsletter, or engage with our services. This may include your name, email address, phone number, and any additional information you choose to share.

2. Information We Process on Behalf of Clients

As a Business Process Outsourcing (BPO) and Mortgage Fulfillment service provider, we may process data on behalf of our clients, including but not limited to borrower information, financial documents, identification records, and supporting materials. This data is processed strictly under the direction of our clients and in accordance with service agreements.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our services
• Improve and personalize your experience
• Respond to inquiries and provide customer support
• Send updates, marketing, and promotional materials (you can opt out at any time)
• Comply with legal and regulatory obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who assist in operating our business (e.g., cloud storage, analytics, compliance tools), or when required by law or legal proceedings.

5. Data Security

We implement appropriate technical and organizational safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access control, secure storage, and employee training.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. For client-provided data, we follow agreed-upon retention and deletion schedules.

7. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. or other countries where we or our partners operate. We use standard contractual clauses or other approved mechanisms to ensure lawful data transfer.

8. Your Rights

You have the right to access, correct, or delete your personal information. If you are a California resident, you may also have rights under the CCPA. If you are located in the EU/EEA, your rights may include access, rectification, erasure, restriction, and data portability under GDPR.

To exercise your rights or if you have any questions about this policy, contact us at:privacy@procconv.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please email us atprivacy@procconv.com.